FAQ's

Can I change or add to my Elleebana Order?

As long as the order hasn't been fulfilled/shipped, we can add or delete items, change the shipping method, or apply a discount to any order.

Can I add insurance or a signature to my Elleebana order?

Absolutely! Please contact us and let us know if you would like insurance and/or a signature confirmation on your shipment. There will be a small added charge to add these services.

What if my Elleebana products arrived damaged?

If they product itself is damaged and compromised we will ship you a replacement. If just the packaging is damaged we do not replace packaging.

Can I return items from my Elleebana order?

If you contact us within 3 days of delivery and you are unhappy for any reason we will refund you for items that are returned to us that are unopened and in resalable condition.

When will I receive my Elleebana order?

Depending on the shipping method you choose, you should receive your order within 1-10 days. Packages are delivered 6 days a week (M-S) with both USPS and FedEx. If you need a package shipped overnight for Saturday delivery please contact us as there are additional charges for Saturday delivery with FedEx. Please pay attention to the delivery days. They are noted as delivery days not calendar days. i.e. if you order 2 day FedEx on Thursday your package will be delivered on Monday.

When will my Elleebana order ship?

We ship orders daily (except Sunday). If your order is placed before 3 PM Mountain Standard Time it will ship the same day.  You should always receive an email with a tracking number or by text if you select that option at checkout. If you do not received tracking information please contact us by email, text, or phone and we will provide you with your tracking number. Please always check your spam folder for emails that you might be missing.

What do I do if my Elleebana order shows that it has been delivered and I have not received it?

Unfortunately we cannot hand deliver packages to you and sometimes packages are miss delivered or delayed. We have no control over packages once they leave our warehouse and are placed in the hands of the carriers. Contact your local post office and they can pinpoint where your package was last scanned via GPS. If your package was shipped FedEx, contact them directly at 1-800-463-3339. They will file a claim and/or contact the delivery driver to determine where the package was last scanned. Please keep in mind that all carriers have been over burdened due to Covid. Volume has almost doubled, carriers are having to quarantine, and there are many subs at times for the different routes.

How do I find a hands on Elleebana Trainer in my area?

https://elleebana-usa.com/meet-our-trainers/

Can I use Elleebana One Shot on Brows?

DO NOT use Elleebana One Shot lifting and setting lotions on brows. The product is not designed to touch the skin. Please order and use our Elleeplex Profusion product for brow lamination as it is specifically formulated for that use.

Do I need to be trained by Elleebana to use the products?

You do not need to be trained by an Elleebana trainer to be able to purchase our products, but it is highly recommended to avoid problems and the potential for over processing your clients lashes.

How do I get a longer-lasting skin stain with Elleebana Henna Brows?

Your skin regenerates daily, so it is always difficult to say how long a henna skin stain is going to last on a certain skin type in the brow area as our skin varies from individual.

Some clients have oily skin and some clients have dry skin and these conditions can affect the longevity of the skin stain and make the skin more resistant to staining.

We say skin stain results can last anywhere from 2 – 14 days on the skin, using darker colors will give a more powerful and long-lasting skin stain. The darker colors such as the black and dark brown in the Elleebana range contain a higher percentage of indigo powder which helps to neutralize warmth and more powerful results. You can mix the darker pigments in with the lighter colors in the range e.g. 5% Black with 95% Blonde.

Leaving henna on for the full 20 – 30 mins and allowing it to dry completely can help give the best skin stain results. Always ensure the skin is thoroughly cleansed beforehand. You can also add layers of henna as it dries, some clients that have more resistant skin benefit from this type of application.

Lotions, sweat, hair products and anything else on the skin will be a barrier between the skin cells and henna causing a lighter henna stain. Make sure the skin is completely clean before applying henna. Wash the area with cleanser and Elleebana shampoo and please note: Self-tanning products, body butters, sunscreens, and other really deep moisturizers can take a couple of days to clear the skin cells. This will affect your henna stain.

Henna on the hair should last for many weeks and there is a good market of clients that say they feel henna lasts longer on the hair than some permanent brow tints. Elleebana Henna also contains nutrients to help restore hair growth and the natural shape of the eyebrows.

The henna leaves a yellow stain outline around the brow area, why is this?

Skincare, moisturizers, sunscreen, spray tans can take a couple of days to leave the skin cells and these are usually the culprits for these issues. You must clean the skin as much as possible to increase your chance of having a better skin stain and long-lasting result on the hair.

What are the most popular mixing ratios? Can I mix the Elleebana henna colors?

There are many ratios that you can use with Elleebana Henna, that is what we love about it, you can come up with nearly any color combination and customize for your clients’ needs.

Here are some simple examples to create more of an ash tone:

Ash-blonde – 10% black and 90% blonde

Ash light brown – 10% black and 90% light brown

Ash natural brown – (10% black or 10% dark brown) and 90% natural brown

Adding Black or Dark Brown to your mix will really help achieve a longer-lasting result and help to neutralize warmth. It is always going to depend on the base hair color of your clients. Elleebana offers some really light colors for those clients that only want a subtle tint for the hair and no skin stain.

If my client always spray tans, how can I stop this from affecting the color?

If there is spray tan in the skin cells then there is a chance it will throw a yellow or green tone on the skin around the brow hairs. It is always best if your clients can avoid spray tan for two weeks before having brow henna applied.

If my client doesn’t want any warmth how long can I leave a darker color on without it going too dark?

This is always going to come down to the base hair color you are working on, the best thing to do is do as many different variations of skin tests on yourself as you can so you become familiar with the color ratios and how dark they will get on the skin and hair. Generally, when henna is warm on some clients it cools shortly after the application anyway. You can apply some brow powder to tone the warmth in the meantime if required. Some clients do not have the problem of warmth with henna.

How long does it take for the true color to come through?

On many clients, the color is perfect straight after the application, however, if there is some warmth it can cool down as quick as 10 minutes and on some clients, it can take an hour or two. It does depend on the colors used and the base hair color of the client.

Can I tint lashes with Elleebana henna?

NO – do not tint lashes with Elleebana Brow Henna. Please use professional lash tinting products for this procedure.

Does Elleebana Henna contain PPD?

Yes – most henna for eyebrows does contain a very small amount of P-Aminophenol, Phenylenediamine or Diamino-phenoxyethanol, and some people can have sensitivities to these ingredients. Their purpose is to give the henna a faster processing time, neutralize the warmth and give a longer-lasting result. Without these ingredients, they will not process fast enough and there would be no point in having this as a beauty treatment in a salon. The service would take too long and the results would not be sufficient.

How soon after an application can I tint over the top of a client’s brow with a darker Elleebana henna color?

You can apply a darker color over the top straight away. Elleebana Brow henna is customizable and has a wide spectrum of colors going from Black to a very light Blonde, so you can mix a lot of the colors together, but you can also apply another layer over the top if you feel like you want a darker result.