Orders and Shipping
Can I change or add to my Elleebana Order?
As long as the order hasn't been fulfilled/shipped, we can add or delete items, change the shipping method, or apply a discount to any order.
Can I add insurance or a signature to my Elleebana order?
Absolutely! Please contact us and let us know if you would like insurance and/or a signature confirmation on your shipment. There will be a small added charge to add these services.
What if my Elleebana products arrived damaged?If the product itself is damaged and compromised we will ship you a replacement. If only the packaging is damaged we do not replace boxes or packaging.
Can I return items from my Elleebana order?
If you contact us within 3 days of delivery and you are unhappy for any reason we will refund you for items that are returned to us that are unopened and in resalable condition.
When will I receive my Elleebana order?
Depending on the shipping method you choose, you should receive your order within 1-10 days. Packages are delivered 6 days a week (M-S) with both USPS and FedEx (certain shipping options only). If you need a package shipped overnight for Saturday delivery please choose the correct shipping method. Please pay attention to the delivery days. They are noted as delivery days not calendar days. i.e. if you order 2 day FedEx on Thursday your package will be delivered on Monday.
When will my Elleebana order ship?
We ship orders daily (except Saturday and Sunday). If your order is placed before 4 PM Mountain Standard Time (3 PM for USPS 1-2 day option) it will ship the same day. You should always receive an email with a tracking number or by text if you select that option at checkout. If you do not received tracking information please contact us by email, text, or phone and we will provide you with your tracking number. Please always check your spam folder for emails that you might be missing.
What do I do if my Elleebana order shows that it has been delivered and I have not received it?
Unfortunately we cannot hand deliver packages to you and sometimes packages are miss delivered or delayed. We have no control over packages once they leave our warehouse and are placed in the hands of the carriers. Contact your local post office and they can pinpoint where your package was last scanned via GPS. If your package was shipped FedEx, contact them directly at 1-800-463-3339. They will file a claim and/or contact the delivery driver to determine where the package was last scanned. Please keep in mind that all carriers are shorthanded and have many sub drivers working that aren't as familiar with the routes. We will always work with you to ensure that you receive what you order from us.